Privacy Policy
Last updated October 26, 2026
This Privacy Notice for Simeon SASSimeon and Simeon ID ) (
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Visit our website
at https://simeonid.com , or any website of ours that links to this Privacy Notice
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Engage with us in other related ways, including any sales, marketing, or events
Questions or concerns?Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services.DPO@simeonid.com .
SUMMARY OF KEY POINTS
This summary provides key points from our Privacy Notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our
table of contents
below to find the section you are looking for.
What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use. Learn more about
personal information you disclose to us
.
Do we process any sensitive personal information?Some of the information may be considered
Do we collect any information from third parties?
How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so. Learn more about
how we process your information
.
In what situations and with which
How do we keep your information safe? We have adequate
What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. Learn more about
your privacy rights
.
How do you exercise your rights? The easiest way to exercise your rights is by DPO@simeonid.com
Want to learn more about what we do with any information we collect?
Review the Privacy Notice in full
.
TABLE OF CONTENTS
1. WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to us
Agency and caregiver enquiries
Simeon SAS is the controller for these enquiries. We use your email address, an agency’s name and city or an individual caregiver’s professional email, optional identifying details (up to 500 characters), and fixed audience/language labels only to check whether that agency or professional uses Simeon and reply to you manually. This is not a public directory. Our legitimate interest is answering a requested enquiry; providing third-party details requires your authority to share them. Required fields are identified on each form; without them we cannot answer.
Formward (EGF Fastighetsservice AB, Sweden) processes submissions on our behalf in its protected dashboard and sends notifications to hello@simeonid.com. Its published infrastructure stores submissions in Sweden and processes notification delivery in the EU; the destination mailbox has its own hosting arrangements. Formward and authorised Simeon staff can read these enquiries: the product’s end-to-end-encryption statements do not apply. EU hosting alone does not establish legal compliance. Formward also processes pseudonymised IP addresses and technical data for spam prevention and rate limits. See Formward’s privacy policy.
We manually delete the dashboard records and email copies 90 days after the enquiry closes. This is a staff process, not an automatic deletion promise; provider backups follow its documented backup rotation. We do not automatically contact the caregiver, subscribe anyone to newsletters or use these requests for unrelated marketing.
Do not send care recipients’ identities, health information, passwords, account credentials, attachments or other sensitive information. Warnings and length limits cannot prevent every accidental disclosure. Staff restrict access, avoid forwarding or repeating unnecessary sensitive details, delete them promptly from dashboard and mailbox copies, and request only a minimal professional identifier if needed.
For access, correction, erasure, restriction, applicable portability or objection rights, contact dpo@simeonid.com. You may complain to the CNIL or your local supervisory authority. These enquiry-specific terms take precedence over general product, encryption, third-party-data and retention descriptions elsewhere in this notice. Our Google integration does not send form contents; on the four enquiry pages Scruter page/referrer/link addresses also exclude query parameters and fragments. No form-content analytics are added.
In Short:
We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you
Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:
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names
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email addresses
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phone numbers (optional)
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payment information (optional): collected and processed directly by our payment processing provider
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professional social network account (optional)
Sensitive Information.
All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.
Information automatically collected
Optional website analytics
Tracking information updated: 26 October 2026. On this public website, Google Analytics 4 is managed through Google Tag Manager. Analytics cookies are optional, not necessary for website functionality. Before a choice or after refusal, analytics and advertising storage remain denied and Google may receive cookieless measurement signals. With explicit acceptance, only analytics storage is enabled for first-party visit measurement. Advertising permissions, Google Signals, personalization and enhanced conversions remain disabled in both routes.
We limit Google Analytics collection: page and referrer addresses exclude queries and fragments, and our Google Analytics integration does not send contact form contents, invitation details or coupon values. Google still receives measurement, browser and network information; neither route is guaranteed anonymous. Cookieless transmission is not a confirmed legal consent exemption, and reporting may be limited or unavailable. This website does not initialize Plausible or advertising tags.
Acceptance or refusal is remembered for 180 days (no more than six months) in a versioned local preference. Analytics cookies have a configured maximum lifetime of 180 days without automatic renewal. Use “Analytics preferences” in the footer to change your choice. Withdrawal disables consented measurement, clears readable first-party analytics cookies and reloads to discard in-memory identifiers, without clearing essential preferences. Cookieless signals then continue. See the Cookie Policy for these two routes and external-service distinctions. This website-specific description takes precedence over general analytics-provider descriptions below; other Services may operate separately.
Cookieless audience measurement with Scruter
This site measures its traffic with Scruter, a French tool hosted in France. No cookies are placed on your device and your IP address is not retained: it is used only during your visit to determine your country and city and calculate an anonymous fingerprint that expires each night. The resulting statistics are aggregated and used solely to understand the site's audience. You can opt out of this measurement: Stop measuring my visits
This paragraph describes Scruter only. Your opt-out is remembered locally in this browser and does not change your Google Analytics preferences.
In Short:
Some information such as your Internet Protocol (IP) address and/or browser and device characteristics is collected automatically when you visit our Services.
We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.
We will always try to minimize as much as possible the collected information and to anonymize or pseudonymize what we collect. The information we collect includes:
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Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services(such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called
'crash dumps' ), and hardware settings).
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Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.
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Location Data. We collect location data such as information about your device's location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. However, if you choose to opt out, you may not be able to use certain aspects of the Services.
2. HOW DO WE PROCESS YOUR INFORMATION?
In Short:
We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.
We process your personal information for a variety of reasons, depending on how you interact with our Services, including:
exple AWS Stripe (information are directly collected by them) Plausible.io and Google Analytics exple Typeform
Simeon SAS __________ 5 rue Fenelon, Bordeaux 33000 France
DPO@simeonid.com
- To respond to user inquiries/offer support to users.We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
- To send administrative information to you.We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.
- To request feedback.We may process your information when necessary to request feedback and to contact you about your use of our Services.
- To send you marketing and promotional communications.We may process the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt out of our marketing emails at any time. For more information, see
' WHAT ARE YOUR PRIVACY RIGHTS? ' below.
- To protect our Services. We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.
- To identify usage trends. We may process information about how you use our Services to better understand how they are being used so we can improve them.
- To save or protect an individual's vital interest. We may process your information when necessary to save or protect an individuals vital interest, such as to prevent harm.
To communicate with users .We may process your information in order to communicate about the company and the Services.
3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?
In Short:We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e.
If you are located in the EU or UK, this section applies to you.
The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the following legal bases to process your personal information:
- Consent.We may process your information if you have given us permission (i.e.
consent) to use your personal information for a specific purpose. You can withdraw your consent at any time. Learn more aboutwithdrawing your consent.
- Performance of a Contract. We may process your personal information when we believe it is necessary to
fulfil our contractual obligations to you, including providing our Services or at your request prior to entering into a contract with you.
- Legitimate Interests. We may process your information when we believe it is reasonably necessary to achieve our legitimate business interests and those interests do not outweigh your interests and fundamental rights and freedoms. For example, we may process your personal information for some of the purposes described in order to:
- Send users information about special offers and discounts on our products and services
Analyse how our Services are used so we can improve them to engage and retain users
- Diagnose problems and/or prevent fraudulent activities
- Understand how our users use our products and services so we can improve user experience
- Legal Obligations. We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.
- Vital Interests. We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person.
If you are located in Canada, this section applies to you.
We may process your information if you have given us specific permission (i.e.
In some exceptional cases, we may be legally permitted under applicable law to process your information without your consent, including, for example:
- If collection is clearly in the interests of an individual and consent cannot be obtained in a timely way
- For investigations and fraud detection and prevention
- For business transactions provided certain conditions are met
- If it is contained in a witness statement and the collection is necessary to assess, process, or settle an insurance claim
- For identifying injured, ill, or deceased persons and communicating with next of kin
- If we have reasonable grounds to believe an individual has been, is, or may be victim of financial abuse
- If it is reasonable to expect collection and use with consent would compromise the availability or the accuracy of the information and the collection is reasonable for purposes related to investigating a breach of an agreement or a contravention of the laws of Canada or a province
- If disclosure is required to comply with a subpoena, warrant, court order, or rules of the court relating to the production of records
- If it was produced by an individual in the course of their employment, business, or profession and the collection is consistent with the purposes for which the information was produced
- If the collection is solely for journalistic, artistic, or literary purposes
- If the information is publicly available and is specified by the regulations
In Short:We may share information in specific situations described in this section and/or with the following
Vendors, Consultants, and Other Third-Party Service Providers. We may share your data with third-party vendors, service providers, contractors, or agents (
The
Website and service Hosting
Membership management
Payment processing
Web Analytics
Surveys
We
- Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
- Affiliates.We may share your information with our affiliates, in which case we will require those affiliates to
honour this Privacy Notice. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.
5. IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?
In Short:We may transfer, store, and process your information in countries other than your own.
Our servers are located inEuropean Union European Union United States,
If you are a resident in the European Economic Area (EEA), United Kingdom (UK), or Switzerland, then these countries may not necessarily have data protection laws or other similar laws as comprehensive as those in your country. However, we will take all necessary measures to protect your personal information in accordance with this Privacy Notice and applicable law.
6. HOW LONG DO WE KEEP YOUR INFORMATION?
In Short:We keep your information for as long as necessary to
We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).2 years
When we have no ongoing legitimate business need to process your personal information, we will either delete or
7. HOW DO WE KEEP YOUR INFORMATION SAFE?
In Short:We aim to protect your personal information through a system of
We have implemented appropriate and reasonable technical and
8. DO WE COLLECT INFORMATION FROM MINORS?
In Short:We do not knowingly collect data from or market to
We do not knowingly collect, solicit data from, or market to children under 18 years of age, nor do we knowingly sell such personal information. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependents use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at DPO@simeonid.com
9. WHAT ARE YOUR PRIVACY RIGHTS?
In Short:
In some regions (like
We will consider and act upon any request in accordance with applicable data protection laws.
If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your Member State data protection authority orUK data protection authority.
If you are located in Switzerland, you may contact the Federal Data Protection and Information Commissioner.
Withdrawing your consent: If we are relying on your consent to process your personal information,
However, please note that this will not affect the lawfulness of the processing before its withdrawal nor,
Opting out of marketing and promotional communications:You can unsubscribe from our marketing and promotional communications at any time by
If you have questions or comments about your privacy rights, you may email us at DPO@simeonid.com .
10. CONTROLS FOR DO-NOT-TRACK FEATURES
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (
California law requires us to let you know how we respond to web browser DNT signals. Because there currently is not an industry or legal standard for
11. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
In Short:If you are a resident of
Categories of Personal Information We Collect
We have collected the following categories of personal information in the past twelve (12) months:
| Category | Examples | Collected |
A. Identifiers | Contact details, such as real name, alias, email address, social account link. And IP address for a short period of time. |
B. Personal information as defined in the California Customer Records statute | Name, contact information |
Gender, age, date of birth, race and ethnicity, national origin, marital status, and other demographic data | ||
Transaction information, purchase history, financial details, and payment information | ||
Fingerprints and voiceprints | ||
Browsing history, search history, online | ||
Device location (country, region and city) | ||
Images and audio, video or call recordings created in connection with our business activities | ||
Business contact details in order to provide you our Services at a business level or job title, work history, and professional qualifications if you apply for a job with us | ||
Student records and directory information | ||
Inferences drawn from any of the collected personal information listed above to create a profile or summary about, for example, an individuals preferences and characteristics | ||
We may also collect other personal information outside of these categories through instances where you interact with us in person, online, or by phone or mail in the context of:
- Receiving help through our customer support channels;
- Participation in customer surveys or contests; and
- Facilitation in the delivery of our Services and to respond to your inquiries.
- Category A -
2 years
- Category B -
2 years
- Category
G - 1 year
Sources of Personal Information
Learn more about the sources of personal information we collect in
How We Use and Share Personal Information
Learn about how we use your personal information in the section,
Will your information be shared with anyone else?
We may disclose your personal information with our service providers pursuant to a written contract between us and each service provider. Learn more about how we disclose personal information to in the section,
We may use your personal information for our own business purposes, such as for undertaking internal research for technological development and demonstration. This is not considered to be
- Category A. Identifiers
- Category B. Personal information as defined in the California Customer Records law
- Category
G . Geolocation data
The categories of third parties to whom we disclosed personal information for a business or commercial purpose can be found under
Your Rights
You have rights under certain US state data protection laws. However, these rights are not absolute, and in certain cases, we may decline your request as permitted by law. These rights include:
- Right to know whether or not we are processing your personal data
- Right to accessyour personal data
- Right to correctinaccuracies in your personal data
- Right to request the deletion of your personal data
- Right to obtain a copyof the personal data you previously shared with us
- Right to non-discrimination for exercising your rights
- Right to opt out of the processing of your personal data if it is used for targeted advertising
(or sharing as defined under Californias privacy law) , the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects ( 'profiling' )
Depending upon the state where you live, you may also have the following rights:
- Right to obtain a list of the categories of third parties to which we have disclosed personal data (as permitted by applicable law, including
California's and Delaware's privacy law)
- Right to obtain a list of specific third parties to which we have disclosed personal data (as permitted by applicable law, including Oregons privacy law)
- Right to limit use and disclosure of sensitive personal data (as permitted by applicable law, including Californias privacy law)
- Right to opt out of the collection of sensitive data and personal data collected through the operation of a voice or facial recognition feature (as permitted by applicable law, including Floridas privacy law)
How to Exercise Your Rights
To exercise these rights, you can contact us DPO@simeonid.com , DPO@simeonid.com ,
Under certain US state data protection laws, you can designate an
Request Verification
Upon receiving your request, we will need to verify your identity to determine you are the same person about whom we have the information in our system. We will only use personal information provided in your request to verify your identity or authority to make the request. However, if we cannot verify your identity from the information already maintained by us, we may request that you provide additional information for the purposes of verifying your identity and for security or fraud-prevention purposes.
If you submit the request through an
Appeals
Under certain US state data protection laws, if we decline to take action regarding your request, you may appeal our decision by emailing us at DPO@simeonid.com
California
California Civil Code Section 1798.83, also known as the
12. DO OTHER REGIONS HAVE SPECIFIC PRIVACY RIGHTS?
In Short:You may have additional rights based on the country you reside in.
We collect and process your personal information under the obligations and conditions set by
This Privacy Notice satisfies the notice requirements defined in
If you do not wish to provide the personal information necessary to
- offer you the products or services that you want
- respond to or help with your requests
At any time, you have the right to request access to or correction of your personal information. You can make such a request by contacting us by using the contact details provided in the section
If you believe we are unlawfully processing your personal information, you have the right to submit a complaint about
13. DO WE MAKE UPDATES TO THIS NOTICE?
In Short:Yes, we will update this notice as necessary to stay compliant with relevant laws.
We may update this Privacy Notice from time to time. The updated version will be indicated by an updated
14. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
If you have questions or comments about this notice, you may DPO@simeonid.com ,
Data Protection Officer
15. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?